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FAQ


After waking up from sleep mode the mouse no longer works
Go to the device manager and then open the tab Universal Serial Bus Controllers. Then find the section with USB Root Hub. There will be many of them. I had 8. Right click on the first one and left click on properties. Then click on power. Under description you will be looking for your mouse. If it is not there try the next usb root hub untill you find the one that lists your mouse. Once you find it, click on the power management tab and uncheck the box that says allow the computer to turn off this device to save power.
Can the DXT be used with both hands?
The DXT’s symmetrically design allows the use by either the right of left hand. This feature means that the DXT Ergonomic Mouse can be used to aid recovery or potentially prevent upper limb disorders.
Is the DXT Plug and Play?
No software to install. The DXT Precision mouse lets you get started quickly.
My DXT Mouse does not seem to be working properly. What can I do?
- Confirm the DXT Mouse has battery charge to do this, turn the DXT Mouse over and click one of the mouse buttons. If there is battery charge, the red sensor light will start flickering. If there is no charge, please charge the mouse by plugging it on the USB Cable Charger. Your computer will need to be turned on to charge the mouse. - Try reconnecting your DXT Mouse to another computer. Does it work? - Make sure you have not downloaded another mouse driver on your computer; it may affect your DXT Mouse. - Try re connecting your DXT Mouse or restart the computer.
My USB dongle isn’t recognizing my mouse?
Try to unbind the mouse and start again. To do this hold the DPI button on the bottom of the mouse for four seconds. After four seconds one of the RED LEDs will flash rapidly 5 times to indicate unbind. The Red sensor LED will turn off on the base of the mouse. When the DPI button is released the mouse will automatically reset which is indicated by the red sensor LED lighting on the base of the mouse. As soon as the DXT Mouse is moved it will bind to the dongle which is indicated by both of the RED LEDs flashing 5 times.
What are the supported operating systems?
Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Mac OS® 10.4 or higher, Linux
Which DPI settings does the DXT Mouse have?
Selectable resolution of 500, 1000, 1500 en 2000 dpi. The selectable resolution on the bottom of the mouse allows you to quickly change the speed of your cursor to allow for different tasks and increased accuracy.
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